Engage
Attract
Convert
Expand
Operate
The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
- Overview Chart your path to success with specialised services.
- Implementation Project ManagementExperts to ensure you launch on time and under budget.
- Solution ArchitectureSeasoned advisors to help you best design your store.
- Data Migration & OptimisationExpertise on a clean and clear path to migrating your data.
- Enterprise Launch PackagePersonal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
Updates to Managing Custom Fields via V3 CSV Import/Export
Updates to Managing Custom Fields via V3 CSV Import/Export
Get The Print Version
Tired of scrolling? Download a PDF version for easier offline reading and sharing with coworkers.
A link to download the PDF will arrive in your inbox shortly.
Starting December 19, 2023, BigCommerce is changing how to enter new and existing custom fields for products in our latest Import/Export experience.
Why are we doing this?
Previously, the CSV importer used basic formatting for new and existing custom fields.
This format was incompatible with certain special characters — such as semicolons — and resulting in import errors for any custom fields that used them.
The CSV importer now uses JSON formatting for custom fields, similar to adding or editing custom fields via the API. This ensures that custom fields can be imported successfully with all supported characters.
Do I need to take action?
The new custom field formatting is only available with the modern Import/Export experience for stores using Multi-Storefront. There are no changes to custom fields in the legacy Import/Export experience.
This update does not affect any of your existing custom fields, and doesn’t change how you add and edit custom fields in the control panel.
When exporting your products, your custom fields will automatically be displayed with the correct format in the Custom Fields column.
The final word
To learn more about configuring custom fields on products in the modern Import/Export experience, see Importing and Exporting Products (v3) in the Help Center.
