Handle all messages from live chat, email, Messenger, and Instagram in one shared inbox and lessen your team's workload. Check contact details, search previous conversations, go through shopping cart contents, and add custom tags to offer personalized communication that will match your customers' needs. With Tidio's multichannel tool, you will never miss a single opportunity to connect with your customers and boost sales.

Find out who your customers are and what they need on Tidio's Visitors List. Proactively start a live chat conversation and increase your chance of selling by sending a message at the right moment. Check where they come from to make the conversation more personal. Find out what operating system and browser they use to troubleshoot faster. See what pages they visited and offer them relevant products and services.

Make your communication one-of-a-kind with our user-friendly customizable widget that suits all websites. Choose the color scheme that goes with your business. Decide where you want it to appear and whether it should be displayed when you're offline. Set a custom online and offline status, change the text on the button, and create an offline message visible to your customers when you're not there.

See what your customers are typing in real time and look for solutions even before they send their message. Have your response ready to answer questions and resolve issues faster. Offer excellent customer service almost instantly to boost your sales.

Maximize your support capacity with Lyro. Lyro is a conversational AI that talks to your customers and offers personalized assistance, just like a human agent. Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers' problems. The AI stays within the boundaries of your knowledge base, and you can update its information at any time. Lyro is easy to implement and doesn't require training. You can activate the AI in under 3 minutes and it supports your customers 24/7.