About the App

Using NEKOM Omnichannel System your employees get access to customer, order and stock information directly on your mobile phone or in their desktop app, which is what makes true omnichannel operations such as branch processing possible in the first place. The following features you get:

  • Product Information Management

  • Order Management

  • CRM

  • Warehouse Functions

Pricing

Upfront Fee:

$900

Recurring Fee:

$199/mo.

Information

Last Updated:

August 15, 2023

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

Pricing

Upfront Fee:

$900

Recurring Fee:

$199/mo.

Information

Last Updated:

August 15, 2023

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

App Features

CRM System

  • Algorithm-based allocation of customer enquiries to categories

  • Algorithm-based allocation of customer enquiries to articles

  • Automatic reply to customer enquiries

  • Management of customer enquiries by telephone

  • Automatic creation of a conversation thread per ticket

  • Automatic merging of enquiries from the same email address into one ticket

  • Reminder function for tickets

  • Administration of multilevel agent structures

  • Management of FAQs per enquiry for better control of the call centre agent

  • Automatic creation of a re-order proposal for B2B and B2C customers

Order Management

  • Management of different order and credit note types

  • Management of different order statuses

  • Allocation of discounts in the order creation process

  • Management of different order channels

  • Selection of different payment methods

  • Automatic calculation of shipping costs

  • Fast order entry for telephone sales

  • Real time cost calculation per order

  • Management of several currencies in one client

  • Delivery threshold management

  • Automatic recognition of B2B and B2C orders

  • Automatic assignment of the correct tax rates

Warehouse

  • Configurable invoice creation process per country and order type

  • Automatic creation of picking documents

  • Manage multiple warehouse locations

  • Management of drop shipment suppliers

  • Portal for drop shipment suppliers

  • Execution of a shipping process incl. printing of shipping labels of integrated partners (DHL, DHL Express etc.)

  • Automatic, process-controlled messages to third-party systems (such as PSP, logistics) in the course of invoicing

  • Automatic processing of shipping and returns confirmations from the logistics department

  • Processing of returns and automatic creation of credit notes for the customer

  • Automatic booking of issues and receipts in the warehouse due to orders or returns

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