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Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
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- Overview Chart your path to success with specialised services.
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- Enterprise Launch PackagePersonal training on how to set up and launch your BigCommerce Store.
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The Global B2B Buyer Behavior Report
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About the App
What is LiveChat?
Whether your customers need shopping advice or have questions about shipping, returns, and more, LiveChat is the quickest and most convenient way to help them.
Start selling from day one
Talk to visitors as soon as they land on your website, increasing the odds of conversion.
Engage visitors with automated messages and send personalized discount codes based on their behavior on specific pages.
Improve the shopping experience with customer details
While chatting with your customers, access their shopping cart and suggest products based on their current items
Access customers' order history and send tracking info while in a chat.
Become a virtual shopping assistant
Send visually appealing product recommendations, known as Product Cards.
Guide customers straight to the product pages in your store.
Speed up communication with AI
Get the gist of a conversation about a customer's last order with Chat Summary. No need to read it all.
Pricing
Free Trial:
14 days
Upfront Fee:
$0
Recurring Fee:
$24/mo.
Information
Last Updated:
November 11, 2024
Compatible with:
Multi StorefrontDocumentation:
Installation GuideUser GuidePricing
Free Trial:
14 days
Upfront Fee:
$0
Recurring Fee:
$24/mo.
Information
Last Updated:
November 11, 2024
Compatible with:
Multi StorefrontDocumentation:
Installation GuideUser GuideApp Features
Product recommendations
Give shopping advice with in-chat product recommendations — known as Product Cards — that link straight to the product pages in your store.
Automatic messages
Engage customers browsing your store with coupons, deals, and announcements. Grow your sales before people leave your website and never come back.
Asynchronous communication
Connect and communicate with customers both online and offline using asynchronous messaging, similar to social media messaging apps like Facebook or WhatsApp.
Multichannel support
Manage all your customer communication in one place by connecting LiveChat with popular messaging apps like WhatsApp or Instagram.
Chat widget customization
Tailor the chat widget to match the look and feel of your brand and provide a more coherent shopping experience.
Case Studies
Icelolly.com increases their revenue thanks to LiveChat
"We have been able to contribute to the company bottom line revenue by pointing customers to the right place. In 2017 we generated £338k gross revenue via live chat alone. We have also driven more sales calls to our advertisers which obviously benefits them too."
- Christine Ackroyd, Customer Liaison Assistant at Icelolly.com
PATLive grows their customer base by 48%
"We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn't an option."
- Jamie Lowary, a sales lead at PATLive
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