Designed for BigCommerce stores of any size, we automate your returns process with a focus of reducing your shipping, warehousing, and customer service costs - while still improving your customer experience.

Our mission is to decrease the amount of returns sent to your cost-sucking warehouse. The condition of the item is assessed before the label is sent, then a decision is made for where that item should go:

• Unopened? Direct to another customer.

• Perfect condition? Back to the warehouse.

• Re-sellable condition? To another customer as a used item.

• Damaged? Straight to liquidation centre.

We work with you on perfecting the most cost-effective way of dealing with returns, so they don't suck.

Access exclusive Frate features:

• AI image verification

• Peer-to-peer returns

• Carbon neutral returns

• Re-sale platform integrations

And everything you need for a hands-off returns process:

• Branded returns portal

• Automated refunds

• No emailing or phone calling needed

• Multiple shipping carriers

• QR code labels