About the App

Transform your customer support with Chatway, a live chat and helpdesk solution made to elevate visitors' experience on your website. Chatway offers a set of live chat features to improve customer satisfaction:

  • Team collaboration: Use private notes and reminders to collaborate seamlessly with your team and manage customer support.

  • Multilingual chat: Communicate effortlessly with a global audience using our multilingual chat widget, supporting over 20 languages.

  • Real-time notifications: Receive real-time email and push notifications to stay updated on new messages

  • Canned responses: Save time with pre-written replies for frequently asked queries, ensuring quick and consistent responses.

  • Mobile apps: Stay connected and manage conversations on the go with Chatway's mobile apps for Android and iOS.

  • Widget Customization: Tailor the chat widget to match your brand voice with customizable colors, sizes, and positions.

  • Customer Insights: Gain insights into chat performance and customer interactions.

  • Tags and segmentation: Organize and personalize support with advanced segmentation, tags, and custom data fields.

Chatway offers a free plan for solo users and a Pro Plan at $15/month or $9/month billed annually per agent with a 14-day free trial, providing advanced features for growing teams. Start with Chatway to transform your website chat and boost your customer service

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

December 12, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

December 12, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

Invite multiple agents

Add multiple team members and assign specific roles.

Unlimited conversations

Engage in as many live chat interactions as needed, without limitations.

Mobile apps

Manage live chats on the go with our mobile apps for iOS and Android.

Install on unlimited websites

Install a live chat widget on all of your websites.

Translate widget into multiple languages

Reach a global audience with a multilingual chat widget that supports 20+ languages.

Customer Reviews

5.00 out of 5 stars with 2 reviews

Customers who installed this app also installed

There are no slides

Build your online store with BigCommerce

Start your trial today